MiamiCrafts
Amazing Handmade Premium Party Supplies!
MiamiCrafts is taking a short break
Reviews
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Jessie on Nov 12, 2019
2 out of 5 starsThis was my replacement order because my initial order had a typo. When communicating this to the owner I noticed the level of customer support I was receiving had changed. The responses I received were timely but short. I apologized to the owner for any inconvenience my request may have caused and mentioned my disappointment in the quality of the order and support I was receiving. The owner responded that she is human and capable of error and that she wasn't responsible if the customer confirmed a proof with a typo. There was no apology just placing blame on thecustomer.
Massiel responded on Jan 10, 2020
I'm sorry you feel this way. As I always do with all my orders, I send a proof before printing to avoid any mistakes and in this case you approved it. I was very accommodating when you mentioned you missed that typo when approving the order, and immediately mailed you a new order at no extra "rush fee" charge. I always treated you with professionalism and I'm very sorry about this situation that is out of my control.
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Jessie on Nov 12, 2019
1 out of 5 starsI received my invitations with a typo in the month. Instead of "November" it read, "Noviember". While the details I provided to the shop were correct in my order, the proof was not. Unfortunately I didn't catch this when the owner asked me to confirm the proof. It wasn't until I saw the invites that I went back to the proof and zoomed in and caught the typo. I was asked to re purchase the invites. While the rush fee itself was waived they were still being mailed through priority mail as my first order. I ordered these on Oct 18 to have them by the first week of Nov to mail out. My sons party is on the 23rd. I had to mail them a week late. Typically I order from Minted.com but thought I could order from Etsy and save a little money. These invites ended up costing twice as much for an error that wasn't mine.
Massiel responded on Jan 10, 2020
*This is the same customer who published 2 reviews. Here is the shop owner's response: "I'm sorry you feel this way. As I always do with all my orders, I send a proof before printing to avoid any mistakes and in this case you approved it. I was very accommodating when you mentioned you missed that typo when approving the order, and immediately mailed you a new order at no extra "rush fee" charge. I always treated you with professionalism and I'm very sorry about this situation that is out of my control".
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lamisha on Aug 19, 2019
5 out of 5 starsYour invitations are so adorable everything was so perfect, definitely gave it that cowgirl touch !!
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Lauren on Feb 26, 2019
5 out of 5 starsThis is by far the best invitation I have ever received! From the bell to the ribbon to the wording ... it was all perfect and beyond what I expected!
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gypsified on Sep 6, 2018
5 out of 5 starsAbsolutely worth it! Great communication and fast shipping not to mention super cute. Would order from again!
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gypsified on Sep 6, 2018
5 out of 5 starsAbsolutely worth it! Great communication and fast shipping not to mention super cute. Would order from again!
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About MiamiCrafts
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MiamiCrafts: Amazing Handmade Party Supplies & More!
Shop members
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Massiel
Owner
I personally make all of my items by hand. I put extreme care into everything I make and love being able to share my creations with others. Follow me on Instagram @miamicrafts
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
More information
Frequently asked questions
Am I going to receive a proof before printing my invitations?
Yes! As stated in the listing description, you will receive a proof of your invitations before printing. You will need to approve this proof in writing. Once your approval is received, your invitations will be printed and shipped. The shop owner is not responsible for any typos or mistakes on the invitation after proof approval has been received.